The rating is the average grade received from all the customers with whom the expert has worked. Every client, as the final step when approving the order and finalizing the payment, is required to rate the expert. The rating, graded on a scale from 1 to 10, is supported by comments. Using this method, a expert may have received good ratings from all but one customer but, by reading the comments section on the expert's profile, you are able to see the reason for the low rating and therefore, be in a position to ascertain whether or not this expert will suit your requirements.
On the Our Top Experts
page, we have a combined list of top-rated experts with their awards and the number of completed orders listed next to each expert's Nickname. The list is updated with every new order, so the information is always current.
The awards system is established to distinguish those experts, who are able to work productively and, at the same time, maintain the best quality for every single paper they produce. Although the awards are granted on a permanent basis, the expert can receive the same award several times. The number of times will be indicated when you point at the awards sign.
Triple Ten is granted to the expert who completes 10 orders, within the period of 10 days and receives the maximum rating for all of them (10 out of 10).
Customer Loyalty award is granted when the expert has over 20% of returning customers in respect to all customers they have worked for (starting with 10 return customers in total).
Proven Punctuality is granted to the expert who completes 15+ orders (rated 8.0 or higher) within the period of 30 days and the index of orders delivered on time constitutes 80% or more.
Proven Reliability is granted to the expert who completes 15+ orders (rated 8.0 or higher), within the period of 30 days and the index of orders canceled both by the expert and their customers constitutes not more than 3%.
Expert of the Month award is granted on an individual basis for outstanding performance according to various criteria, including customer's feedback, on-time delivery rate, the number of returning customers, and other.
Newcomer of the Month award is granted individually to new experts, based among other criteria on the number of orders completed and customer's feedback, received within the first month of work. The award is granted temporarily for a period of one month.
Nine Plus is granted to the expert who has completed more than 5 orders and currently holds a rating of 9.0 or higher.